COVID-19 Update: A message to our Cocoshine family
Due to the current health orders in the United states, the fulfillment center we use has extended these delivery times. Usually our delivery times are 3 to 7 business days for the USA and 7 to 12 business days for the UK & Canada but at the moment due to the Covid-19 our delivery times are 15 to 20 business days for USA, UK and Canada.
The customer service team will be reaching out via email to every customer who purchased on or after March 16 over the coming days. If you have any questions, please contact our customer service at email@example.com or directly by clicking Here.
Please stay safe and healthy. Sending you all love, Xo Cocoshine Team
Q: Do you deliver despite quarantine?
R: Yes, Our delivery times will be extended but we will continue to process your orders. The post office and our backend team continues to deliver your parcels. Your package will be placed in your mailbox to avoid contact with your postman.
Q: How much time does it takes to receive my order?
R: Usually our delivery times are 4 to 10 business days but at the moment due to the Covid-19 our delivery times are 15 to 20 business days. We are sincerely sorry for this delay. Our workforce has been reduced by three following new laws introduced by the government. Please keep in mind that we try to do our best despite this hard situation for all of us.
Q: How can I track my order?
R: Once your order is on the way you will receive your tracking information by email. Simply click HERE , fill in your informations and you'll be able to check your order in real time!
Q: Do you ship worldwide?
R: We ship to USA, UK and Canada. For the US orders we use our US warehouse and for the UK & Canada orders we use our premium line from Shenzhen.
Q: did a mistake in my shipping address, what can I do?
R: Please contact us as soon as possible HERE