FAQ

Shipping

Q: How much time does it takes to receive my order?

R: Delivery times for USA : 3-7 days

Delivery times for Canada, UK, Australia : 10-20 days

Q: How can I track my order?

R: Once your order is on the way you will receive your tracking information by email. Simply click HERE , fill in your informations and you'll be able to check your order in real time!


Q: did a mistake in my shipping address, what can I do?

R: Please contact us as soon as possible info@coco-shine.com

Q: Do you ship worldwide?

R: Yes


Payments

Q: What security mesures do you have for online payments?

R: COCOSHINE® is 100% secured and unviolable website. This is why:


1) We are on a HTTPS server (you can verify this with the small lock on the left of the URL).


2) We are using the most secure payment processor, which is 100% safe for the customer!

    

Q: What payment methods do you accept?

R: We accept VISA - MASTERCARD - MAESTRO - AMERICAN EXPRESS - JCB - DINERS CLUB - DISCOVER.


 

Other questions?

If I have another question, who should I contact?

If you need any help, please contact us HERE.