Q: How much time does it takes to receive my order?
R: Delivery times for USA : 3-7 days
Delivery times for Canada, UK, Australia : 10-20 days
Q: How can I track my order?
R: Once your order is on the way you will receive your tracking information by email. Simply click HERE , fill in your informations and you'll be able to check your order in real time!
Q: did a mistake in my shipping address, what can I do?
R: Please contact us as soon as possible firstname.lastname@example.org
Q: Do you ship worldwide?
Q: What security mesures do you have for online payments?
R: COCOSHINE® is 100% secured and unviolable website. This is why:
1) We are on a HTTPS server (you can verify this with the small lock on the left of the URL).
2) We are using the most secure payment processor, which is 100% safe for the customer!
Q: What payment methods do you accept?
R: We accept VISA - MASTERCARD - MAESTRO - AMERICAN EXPRESS - JCB - DINERS CLUB - DISCOVER.
If I have another question, who should I contact?
If you need any help, please contact us HERE.